Expired 2 months ago
Supervisor, Customer Experience
full-time
Lagos
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Job Summary
An individual who has a strong capability to understand policy’s, sees how it can cause bottlenecks, and is interested in correcting it without complication. Question thinker who works as a team player with strong analytical mindset and presentation.
Job Details
- Intermediate knowledge of Power BI and Excel.
- Excellent communication skills, both written and verbal.
- Empathetic and customer-focused approach.
- Strong-willed and able to handle challenging situations with resilience.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Highly organized and detail oriented.
- Dedicated to achieving results and meeting deadlines.
- Team player with a collaborative spirit.
- Resourceful and goal-oriented, with a proactive approach to tasks.
- Previous experience in a customer service or customer experience role is preferred.
Requirements
6 years maximum years of experience in a customer experience role.
Relevant professional certificate preferred.
Benefits
- HMO Coverage (Employee, spouse and 4 children)
- Daily Lunch
- Group Life Coverage
- Employee Compensation Scheme (ECS)
- Industrial Training Fund (ITF)
- Pension Scheme
- Leave Allowance
- 13th Month pay
- Paid - Time off – Annual Leave, study leave, maternity leave, paternity leave, sick leave, compassionate leave, examination leave.
- Long Service Award
About Company
Ardova PLC
https://ardovaplc.com/
Ardova Plc is Nigeria’s foremost downstream energy conglomerate, generating over one trillion naira in annual revenues. Operating a $500 million terminal in Lagos and managing strategic assets nationwide. With 2,000+ colleagues and a vision to be Africa’s preferred energy provider, Ardova Plc prides itself on a people-centric culture that welcomes innovation, excellence, and collaboration.